Privacy Policy
Effective Date: May 11, 2025
EasyBasements (“EasyBasements”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, by email, by phone, and during the course of our renovation services.
This Privacy Policy explains how we collect, use, disclose, protect, and retain your personal information when you visit https://easybasements.ca, request a quote or consultation, contact us, or otherwise interact with us.
This Privacy Policy is intended to reflect our commitment to privacy in accordance with applicable Canadian privacy requirements, including the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
1. Who We Are
EasyBasements is a renovation company serving clients in Newmarket, York Region, Simcoe County, and surrounding areas.
Contact Information
EasyBasements
129 Coleridge Dr, Newmarket, ON L3X 2T5, Canada
Phone: (647) 870-9565
Email: easybasements@gmail.com
2. What Personal Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- your name;
- phone number;
- email address;
- home address or project address;
- details about your renovation project;
- information you provide when requesting an estimate, consultation, or design discussion;
- records of your communications with us, including emails, phone calls, and messages;
- any other information you choose to provide.
We may also collect certain technical and usage information automatically when you use our website, such as:
- IP address;
- browser type;
- device type;
- referring pages;
- pages visited;
- date and time of visit;
- approximate location based on IP address;
- cookie and analytics data.
3. How We Collect Information
We may collect information in several ways, including when you:
- fill out a contact form;
- request a free estimate or consultation;
- use a renovation cost calculator or similar website tools;
- call us or email us directly;
- communicate with us about a project;
- browse our website.
We may also receive information from service providers or business partners who help us operate our website or provide our services.
4. How We Use Your Information
We may use your personal information to:
- respond to your inquiries;
- provide quotes, consultations, and renovation-related services;
- communicate with you about your project;
- schedule appointments or site visits;
- improve our website, services, and customer experience;
- maintain internal business records;
- process transactions and manage service delivery;
- detect, prevent, and investigate fraud, misuse, or security issues;
- comply with legal, regulatory, insurance, accounting, or contractual obligations;
- send service-related updates and, where permitted by law, promotional communications.
5. Consent
By providing your personal information to us, contacting us, submitting a form, or using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, subject to applicable law.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, if you withdraw consent, we may not be able to provide certain services, estimates, or communications to you.
6. Cookies and Website Analytics
Our website may use cookies, similar tracking technologies, and analytics tools to improve website performance, understand visitor behavior, and enhance user experience.
These technologies may collect technical information such as IP address, browser type, pages visited, time spent on pages, and interactions with the site.
You can control cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.
7. How We Share Information
We do not sell or rent your personal information.
We may disclose your personal information only where reasonably necessary, including:
- to employees, contractors, consultants, and service providers who help us operate our business or website;
- to suppliers, subcontractors, or professionals involved in providing renovation-related services, estimates, planning, or project execution;
- to website hosting, IT, analytics, communication, or customer management providers;
- where required or permitted by law, court order, subpoena, or regulatory process;
- in connection with a business transaction such as a merger, sale, financing, or transfer of business assets;
- where you have otherwise consented.
We require service providers to use personal information only for authorized business purposes and to protect it appropriately.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, social media pages, or external services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing personal information to them.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, and as required for legal, accounting, warranty, insurance, dispute resolution, or recordkeeping purposes.
When personal information is no longer required, we will securely delete it, destroy it, or anonymize it, as appropriate.
10. Safeguards
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, modification, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. As a result, while we strive to protect your information, we cannot guarantee absolute security.
11. Access, Correction, and Your Privacy Rights
Subject to applicable law, you may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete.
To make a privacy request, please contact us using the contact information listed below. We may need to verify your identity before responding to your request.
12. Marketing Communications
If we send you promotional emails or other marketing communications, you may opt out at any time by following the unsubscribe instructions in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may still contact you regarding your inquiries, appointments, estimates, active projects, or other service-related matters.
13. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.
14. International Storage or Processing
Some of our website, communication, or technology service providers may process or store information outside your province or outside Canada. In such cases, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on this page with a revised effective date.
16. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
EasyBasements
129 Coleridge Dr, Newmarket, ON L3X 2T5, Canada
Phone: (647) 870-9565
Email: easybasements@gmail.com
If you are not satisfied with our response, you may also have the right to contact the Office of the Privacy Commissioner of Canada.